Frequently Asked Questions
Frequently asked questions
Please find some of our most frequently asked questions below. If you have any question about our products that is not covered here then please contact us.
Q. Where are Divine Herbal products made?
A. All of our products are made in West Yorkshire, UK.
Q. Do you have a distributor or re-seller in the US, Australia, Canada etc?
A. We do not currently have any foreign distributors. However we do ship worldwide.
Q. Where are you based & where do you ship to?
A. We are based in Bradford, UK and ship worldwide.
Q. Do I have to pay customs duties/taxes on my order?
A. UK and EU customers do not have to pay any customs duties or taxes on arrival of their package. In rare cases, some countries outside of the EU may be charged by their countries’ own authorities but you would need to check this with the relevant customs authorities for your country.
Q. Why do you offer a 60-day money back guarantee on the Hair Oil but not any of the other products?
A. This is because the other products do not generally cause the hair to grow as the oil itself does. They are there to support and ensure better results from using the oil and to help increase and maintain its benefits. One example of this would be Divine Herbal Fortifying Shampoo. Many people experience scalp sensitivities which result in hair loss, without realising that what is in their shampoo could be causing this. SLS and SLES which are commonly found in most shampoos, have been known to cause reactions in some people which can result in hair loss. Divine Herbal Shampoo is formulated without SLS, SLES, Sodium Chloride and Fragrance, to ensure the least possible chance of a reaction that could lead to hair loss. This in turn would result in a more stable scalp enviroment for Divine Herbal Hair Oil to work.