Frequently Asked Questions

Please find some of our most frequently asked questions below. If you have any question about our products that is not covered here then please contact us.

Shipping/Guarantee

Q. Where are Divine Herbal products made?

A. All of our products are made in West Yorkshire, UK.


Q. Do you offer a money-back guarantee for Divine Herbal Hair Oil ?

A. Yes. Please see ‘Shipping & Returns’ section for full details.


Q. Where are you based & where do you ship to? 

A. We are based in Bradford, UK and ship worldwide.


Q. Do I have to pay customs duties/taxes on my order?

A. UK and EU customers do not have to pay any customs duties or taxes on arrival of their package. In rare cases, some countries outside of the EU may be charged by their countries’ own authorities but you would need to check this with the relevant customs authorities for your country.


Q. Why do you only refund Divine Herbal Hair Oil and not any of the other products?

A. This is because the other products do not generally cause the hair to grow as the oil itself does. They are merely there to support and ensure better results from using the oil and to help increase and maintain its benefits. One example of this would be Divine Herbal Shampoo. Many people experience scalp sensitivities which result in hair loss, without realising that what is in their shampoo is causing this. SLS and SLES which are commonly found in most shampoo’s; have been proven to cause reactions in some people which can result in hair loss. Divine Herbal Shampoo is formulated without SLS, SLES, Sodium Chloride and Fragrance to ensure the least possible chance of a reaction that could lead to hair loss. This in turn would result in a more stable scalp enviroment for Divine Herbal Hair Oil to work.


 

Divine Herbal Hair Oil

Q. How long does it take to see results?

A. Hair will usually stop falling within 4-6 weeks. Signs of hair re-growth normally begin at 6-12 weeks but may take up to 6 months in some cases (less than 10% of all customers).


Q. How long has Divine Herbal Hair Oil been on the market for? 

A. Since June 2010.


 

Q. There are some oils that are not included which are well known to help with hair growth. Why is this?

A. In order for us to include an oil it has to be A. Proven as beneficial to the hair/ scalp and B. Be able to work in synergy with the other ingredients. A small number of oils/extracts were not compatible with the blend and hence not included.


Q. Is Divine Herbal Hair Oil tested on animals or does it contain any animal derived ingredients?

A. No. We do not use any animal derived ingredients and at no stage was Divine Herbal Hair Oil ever tested on an animal.


Q. How long does one bottle last for and once opened, how soon does it have to be used?

A. With normal usage one 100ml (3.38 fl oz) bottle of Divine Herbal Hair Oil should last 3 months. As Divine Herbal Hair Oil is a preservative-free product, once opened it should be used up within 6 months.


Q. What does Divine Herbal Hair Oil smell like? Does it feel ‘greasy’? 

A. Divine Herbal Hair Oil has a light herbal aroma which generally dissipates within half an hour of applying. Moreover, it is not a particularly ‘heavy’ or ‘greasy’ oil blend that will coat your hair or weigh it down.


Q. Is one bottle sufficient for my treatment or will I need to re-purchase every time I run out of it?

A. In most cases 1-2 bottles should be sufficient to achieve a total cessation of hair loss and to see new hair growth. After this you can continue to use Divine Herbal Hair Oil just once a week to retain the benefits and keep the scalp healthy.


Q. Can I use my own shampoo with Divine Herbal Hair Oil?

A. It is recommended that you use Divine Herbal Shampoo to wash out Divine Herbal Hair Oil, as many other shampoo’s on the market contain ingredients such as SLS (Sodium Laureth/Lauryl Sulphate) which may aggravate the scalp, which in turn may lead to hair loss. However, if you already use an SLS/SLES-free shampoo then it is fine to continue using that.


 

Tips/Suitability

Q. Do you have any tips or suggestions on how to get better results? 

A. Deep-massage the scalp for 5 minutes once-daily, as this encourages blood-flow to the scalp which is beneficial to the hair follicles and increases overall hair growth results.


 

Q. Can I use Divine Herbal Hair Oil during pregnancy?

A. Due to the stimulating aromatic properties of some of the oils, we do not recommend using Divine Herbal Hair Oil if you are pregnant.


 

Q. Is Divine Herbal Hair Oil suitable for both men and women to use?

A. Yes. It has been proven effective on the hair & scalp’s of both men and women, during tests and from feedback we have received from customers.


 

Q. What types of hair loss can Divine Herbal Hair Oil treat?

A. Divine Herbal Hair Oil is recommended for all types of hair loss, including male/female pattern baldness and Alopecia – whether on scalp, body or face. Even those who suffer from hair loss due to medication, usually notice at least some degree of improvement to the amount of hair they are losing. It also works on all age groups – we have seen results in very young children right through to people aged 70 and over.


Q. How do I use the Hair Oil on Alopecia?

A. For Alopecia (bald patches) on the scalp or beard we recommend dabbing a small amount onto the affected area every night and leaving on.


Q. I have Afro-Caribbean hair and cannot wash my hair regularly. How should I use it?

A. Due to the characteristics of Afro-Caribbean hair it is fine to just leave the product on the scalp and not wash it out.


The Facial Treatment Serum

Q. What kind of ‘pigmentation’ concerns will the Facial Treatment Serum work on?

A. Any kind of irregular pigmentation such as: acne marks, dark circles, uneven skin tone, melasma, pigmentation patches and mild to moderate scarring.


 

Q. How long does it take to see results?

A. Most types of marks and pigmentation should start to fade within 2-4 months. More stubborn patches of pigmentation, scarring and signs of ageing may take longer – up to 6 months or more for a difference to be noticed.


Q. How long does one bottle last for and once opened, how soon does it have to be used?

A. With normal usage, one 15ml (0.5 fl oz) bottle of Divine Herbal Facial Treatment Serum should last approximately 3 months. As it is a preservative-free product, once opened it should be used up within 6 months, and kept out of direct sunlight.


Q. Does the Facial Treatment Serum leave the skin feeling greasy?

A. As only 1-2 drops are used the Facial Treatment Serum is rapidly absorbed into the skin, without any residue or ‘greasy’ after feeling.


 

Q. Can I use a night cream after the Facial Treatment Serum?

A. If your skin feels as though it is in need of additional moisture, you may use a night cream or other moisturiser a few minutes after applying the Facial Treatment Serum.

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Which Divine Herbal product is right for me?

New to Divine Herbal?
Not sure which of our products you need? Try our helpful guide:

I want thicker hair and to prevent hair loss
I want to boost hair regrowth
I want to condition and repair damaged hair/split ends
I want to grow and thicken eyebrows
I want to strengthen and lengthen eyelashes
I want to fight the appearance of aging & uneven skin tone
I want a shampoo without Sulfates/SLS

How does Divine Herbal work?

Our products combine natures own remedies and cures.

We have developed a range of products that tackle hair thinning and hair loss for scalp, eye lashes and eyebrows. We have also applied our skills to developing a facial serum that uses natural ingredients to tackle the various signs of skin ageing and damage – such as acne scarring and dark circles, as well as fine lines and uneven skin tone. In all our products we use natures' “well known” secrets. We combine the finest oils and extracts from countries across the world. Most of all, our products deliver real results.