Shipping & Returns

Postage/Shipping

Postage/shipping for one product is as follows:

£5.00 within the UK (FREE when ordering two or more products)

Europe £8.00 (any additional products are £2.00 each)

Canada/USA/Australia £14.00 (any additional products are £2.00 each)

Rest Of World £16.00 (any additional products are £2.00 each)

Orders are generally processed within 24 hours and sent out on the next working day. We post Monday-Friday, other than on Bank Holiday’s and weekends. Orders are sent out by ‘Royal Mail 1st Class Tracked’ within the UK.

For international orders we use Royal Mail for the majority of countries that we ship to.

Please be aware that outside of the UK, you may be charged a customs fee, duties or VAT by your local authority, depending upon the country or territory you are ordering from. Divine Herbal bears no responsibility for covering or reimbursing any extra charges imposed by a local authority.

 

Returns

We want you to be totally satisfied with our products and to achieve the results that so many other customers have achieved. For this reason we are happy to offer a 60-Day Satisfaction Guarantee for your peace of mind.

 

Fair Use Policy

We will not provide a refund if your returned product/s show signs of unreasonable use or is empty. We reserve the right to refuse a refund or decline future orders where we reasonably believe our guarantee is being misused, including excessive, repeated or fraudulent claims. We may also limit the guarantee to one claim per customer or household. 

 

Terms & Conditions of refund procedure

Products purchased on www.divineherbal.co.uk may be used and returned for a refund within 60 days of online purchase, if you are not totally satisfied. If purchased from one of our stockists, a valid proof of purchase must be obtained on the date of purchase and sent to us upon returning the product. We do not cover the postage cost for you to return the product to us. We cannot be held liable for returns which are lost in the post, so please ensure you are covered for the amount of your purchase by returning only via Recorded or Special Delivery. Any free gift with purchase must also be returned. 

 

How to return - in 3 easy steps

Email or call us within 60 days of purchase, and request a RAN (Returns Authorisation Number) – you will then receive one within 48 hours, along with a returns address to send the product/s to. Our email address is: info@divineherbal.co.uk (please check your junk/spam email folders if you do not appear to have received a reply within 48 hours). Be sure to put your return in the post within the next 7 days.
Securely & safely pack and send back the product/s to the returns address using Royal Mail Recorded or Special Delivery (or overseas mail equivalent). Please include the RAN supplied by us, on a post-it or piece of paper enclosed with or alongside the returned product. If purchased from one of our stockists then kindly include your proof of purchase and your full name & address too.
Await the refund of your purchase. This usually takes less than 24 hours from the time that we receive the returned product. If your order is delayed within the postal service, we are unable to process a refund until your order is back in our posession. 

 

Faulty or damaged products

In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered, we will be happy to exchange the items or offer you a full refund.
Please notify us, along with photographic evidence of the damaged product/s within 14 days of delivery, by calling our Customer Services Team on 01274 403772 or by sending us an email. When contacting us, please provide the order number and delivery name, and keep the box, packing materials and the damaged items, as they may be required for inspection. In the event of a faulty item being returned to us and deemed to be faulty, we will provide a full refund including the cost of returning to us. Returns should always be sent with a signed or tracked service such as Royal Mail 'Signed for' 1st or 2nd class (not Special Delivery) and we ask of you to retain any proof of postage in case of your return not reaching us.